Thursday, January 03, 2008


Today there are 100 days until the wedding.

I couldn't sleep last night and finally got up at about 2am and took a sleeping pill. I suspect I'll have to take one tonight as well, considering that I've been stressed out about wedding stuff nonstop for the last 24 hours.

This morning I got a phone call from the bridal boutique that is handling the purchase of the bridesmaids and groomschicks dresses (also where my dress was purchased). Between Scott and I there are 8 ladies total to get dresses ordered for. Scott's ladies will wear a black version of the same dress my ladies will wear in red.

The phone call started like this:

Boutique Associate: "Hi! This is xxx with Bridal Exclusives, may I speak to Marisa please?"

Me: "speaking..."

BA: "great. It looks like we still need measurements for XX, XX, XX and XX."

Me: "Actually, you should already have measurements for XX and XX, I mailed them at least three weeks ago along with a check for the remainder of XX's dress. Did you not receive them?"

BA: "Really? I don't see anything about that."

Me: "Well, it went out well before Christmas and I'm concerned that you don't have the check!"

BA: "Would you like me to double check?"

Me: "Yes, that would be very helpful."

She placed me on hold, which turned into being hung up on. I called her back after a few minutes and asked if they have a fax machine (I already know they don't have email) so I could just fax them. Apparently their fax machine is located at the storefront that holds their alteration department. Not helpful. I let them know that I was at work and really needed to get back to the store.

About 10 minutes later I received another call from the boutique:

Boutique Associate: "Hi! This is xxx with Bridal Exclusives, may I speak to Marisa please?"

Me: "speaking..."

BA: "I just wanted to let you know that I found the measurements for XX and XX."

Me: "And the check for XX's dress, right?"

BA: "Yes."

Me: "Great. Thank you so much for calling me back!"

BA: "No problem, we just need measurements for XX and XX now."

Me: "Right, I know. I'm pushing them both as hard as I can to get that."

BA: "Ok, just get those to us as soon as you can."

Me: "Thank you!"

I was a little frustrated, because I would rather not trust giving them important information and money by snail mail, and whenever they call me they speak very quietly, so I can hardly hear them at all. My original associate doesn't work there anymore, and ever since she left I have gotten calls monthly telling me that they don't have all the measurements yet. Granted, I'm sure that they have many brides don't have a clue as to what is going on, but I am not one of them. I have a spreadsheet of all the info and details and know exactly who has done what, etc.

About an hour after that final call my phone rang again.

Boutique Associate: "Hi! This is xxx(a different BA) with Bridal Exclusives, may I speak to Marisa please?"

Me: "speaking..."

BA: "great. It looks like we still need measurements for XX, XX, XX and XX."

Me: "hold on a second. I spoke to someone there earlier today and we went over all this."

BA: "Really? I don't see anything about that in your file..."

Me: "You're kidding me. We talked three times today and I had sent XX and XX measurements in the mail along with a check, which she just found today. That's not in my file?!"

BA: "Would you like me to double check?"

Me: "YES! I know who I need measurements for and deposits and everything, this is really frustrating! I can't email you, your fax is in a different building, and apparently if I mail something, that's not reliable, not to mention that whoever I spoke to this morning didn't bother to mention that they already spoke to me THREE TIMES today!"

She was offended. I was mad. I was very polite but explained that my faith in their business was wavering quickly and I was not happy. She responded in the fashion of a teenager who is being forced to apologize for breaking their parents lamp during a big party.

BA: "Well, I'm sorry. We'll do our best to make you happy for the rest of your wedding and just not call you anymore."

I took a deep breath and explained that I was not trying to be a B**** I was just frustrated at the lack of communication on their end. I even apologized if I had hurt her feelings or made her think I was trying to attack her or the business. She didn't even accept my apology.

We hung up and I called my cousin/coordinator. She is going to deal with them from now on, I can't handle talking to them again. They should be very thankful that they are as far away from Key West as you can get and still be in the contigous US.

My next hurdle is trying to figure out how to get the invitations printed in Miami and get them here.

1 comment:

Roxy said...

Wow.....I'm SO glad I don't have to go through this wedding stuff...:)

Hang in there'll get'er done!